Indian Food Tiffin Service has drafted some policies as below to give you more clarification about our terms and conditions.
Cancellation Policy (Tiffin Service)
Meal plans can only be cancelled on 1st day of the new meal plan or renewal day of the meal plans (you would need to inform us on the same day on which you were served the 1st tiffin), cancellation after that will result in non – refund of money
Customers will be refunded money only in exceptional circumstances (Examples: Death and illness)
Customers can cancel tiffin for the day by calling us/sending a text on any of the numbers as stated on the website/email us at firstname.lastname@example.org. Cancellation time for Lunch is 10pm a night before and for Dinner is 9am on the same day.
If customer choose a flexible meal plan then the minimum commitment in a week should be 4 days.
Flexible Meal Plan Policy
If you choose a 5 or 7 meal plan then the food needs to be consumed within 14 calendar days starting from the first delivery. Alternatively, if you choose a 30 meal flexible plan the food needs to be consumed with 60 calendar days with the meal plan starting from the first date of delivery.
Payment is required either before the meal plan begins or on the 1st day of the food delivery. Indian Food Tiffin Service has the right to cancel the meal plan and charge interest if any of the contracted amount is unpaid at any point of time.
Shelf life Policy
Indian Food Tiffin Service produces food daily as per the published menu. The menu is subject to change at anytime without notice. The food produced has a shelf life of the day it is served on. We will not be responsible for any food consumed on the next day. It is the customer’s responsibility to store the food after the delivery is made. We will not be responsible for any damage after the delivery has occured.
If you suffer from a food allergy or intolerance, please let us know on order immediately. Ingredients can occasionally be substituted or changed so please review the allergy information provided. Every care is taken to avoid any cross contamination when processing an order.
Food served may contain some of the 14 Allergens listed: Peanuts, Nuts, Cereals containing Gluten, Milk, Sesame, Soy/Soya, Molluscs, Sulphur Dioxide (Sulphites), Mustard, Celery, Lupin (EU common), Fish, Crustaceans & Eggs.